Tag Archives: Poor customer service

The future’s bright, but it certainly isn’t Orange.

Some posts almost write themselves. There’s no doubt that it’s good practise to monitor your customers’ experiences with your company. Surveys, focus groups and online feedback forms are all good ways to do this. However, this communication must be absolutely … Continue reading

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Customer Service: a question of choice

Customer service is an interesting concept, I can’t help thinking it increasingly different things to different people. For example In a coffee shop, is it good when the staff strike up conversation with you? Or is the less said the … Continue reading

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On hold

This is going to be quick, because much of the topic has already been covered by others. However, I think this is a new complaint in a crowded field. Call centres have found a new way to irritate their customers. … Continue reading

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Comms goes wrong

Sometime companies get it wrong, really wrong. I’ve not been getting my post through properly for ages. Six months in fact. So, I got on the web, looked up the Post Office complaint page and sent off the following message: … Continue reading

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