Tag Archives: customer service

Clean as a whistle

Hotel rooms greet you like one of those south east Asian markets, an assault of messages from all sides. Menus for room service, local attractions, how to work the telly, where the fire exits are… The list goes on. It … Continue reading

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The unbearable lightness of greeting

Good day and welcome to the 22nd post of this blog! I’ve been struck recently by really poor experiences visiting different venues lately. Call centres have their own particular robotic greetings, insincere, but usually polite. I’d expect face to face meetings … Continue reading

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On hold

This is going to be quick, because much of the topic has already been covered by others. However, I think this is a new complaint in a crowded field. Call centres have found a new way to irritate their customers. … Continue reading

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