Tag Archives: Boots

Customer Service: a question of choice

Customer service is an interesting concept, I can’t help thinking it increasingly different things to different people. For example In a coffee shop, is it good when the staff strike up conversation with you? Or is the less said the … Continue reading

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A reward for your loyalty?

I’m a bit of a sucker for customer loyalty schemes. I’m aware that companies are ‘mining’ my data. Almost every time I use such a scheme, the time, date, method of purchase, the whole lot is being fed into a database. Aggregated … Continue reading

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