Sometime companies get it wrong, really wrong.
I’ve not been getting my post through properly for ages. Six months in fact.
So, I got on the web, looked up the Post Office complaint page and sent off the following message:
Enquiry……:A lot of our post is not being delivered. Since Christmas, various items that I know have been sent, have not arrived. This is becoming a real nuisance, and has caused some real difficulties as I have “not responded” to important letters.
On top of this I constantly get letters addressed to [various nearby addresses].
Can you please offer an explanation?
24 Hours later I get the following response
Dear Mr Elfer
Thank you for your email.
As all enquiries and complaints concerning the delivery of mail items are handled by Royal Mail and not by Post Office counters, please use this link to contact Royal Mails customer service via their website.
If for any reason this route is unavailable, use www.royalmail.com and select ‘Contact us’ from the bottom left of the webpage and then click on
If you need any further help with Post Office® products and services, you can call 0845 722 33 44 between 8.15 am and 6 pm Monday to Friday, and 8.30 am to 2.00 pm on Saturday. You can also access information at www.postoffice.co.uk, the official Post Office® website.
Customer Service Advisor.
Telephone: 08457 22 33 44
Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)
What’s wrong with this? I’ll list the faults:
- Impersonal – no one to reply to.
- A response from an @royalmail email address , telling met to get in touch with @royalmail. As a customer, where’s the logic in me having to send another email to another part of an organisation?
- Following their instructions, it isn’t possible to send Royal Mail an email, there’s no address just a circuitous loop of unhelpful Q&As, none of which are relevant
So what do I do?
The only means I have of direct contact is their twitter account. Let’s see how that works out.
@samelfer Sam, sorry you being frustratred, if you can follow us and DM we’ll tru to help.
Can you not respond in public? @RoyalMail: Sam, sorry you being frustratred, if you can follow us and DM we’ll tru to help.
@samelfer Sam, we will need personal details; address/postcode etc hence you should DM
I don’t want to tweet all my personal details, DM or not. How about an email add? RT @RoyalMail: Sam, we will need personal details; address/postcode etc hence you should DM